Terms and Conditions

Last Updated: October 2024

Welcome to MyShopPet! These Terms and Conditions ("Terms") govern your use of our website https://www.myshoppet.com/ and the purchase of any products from MyShopPet. By accessing or using our website, you agree to comply with and be bound by these Terms. Please read them carefully before using our services.

Acceptance of Terms
By accessing and using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any of these Terms, please do not use our website.

Changes to Terms
MyShopPet reserves the right to change or update these Terms at any time without prior notice. It is your responsibility to check this page periodically for any updates. Your continued use of the website following any changes indicates your acceptance of the updated Terms.

Eligibility
By using this website, you represent that you are at least 18 years of age or using the website under the supervision of a parent or legal guardian. You also represent that you are legally able to enter into contracts and purchase products through the website.

Product Information and Availability
We strive to ensure that the product descriptions, prices, and availability details on the website are accurate. However, we do not warrant that the information is free from errors, inaccuracies, or omissions.
Prices and availability of products are subject to change without notice.

Orders and Payment
By placing an order, you agree to purchase the selected products subject to these Terms.
We reserve the right to refuse or cancel any order at any time, including for errors in product or pricing information or if fraud is suspected.
Payments must be made in full at the time of order through our secure payment gateway.
You agree to provide accurate and current billing and shipping information.

Shipping and Delivery
MyShopPet ships products only within Australia. Delivery times may vary depending on your location and product availability.
We are not responsible for any delays or issues caused by third-party shipping carriers.
Risk of loss for purchased items passes to you upon delivery of the products to the shipping carrier.

Returns and Refunds
We want you to be satisfied with your purchase. If you are not happy with your order, you may return the product under the following conditions:

• Products must be returned within 30 days of delivery in their original, unused condition.

• You are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped).

• Refunds will be issued within 10 business days after we receive and inspect the returned product. Original shipping costs are non-refundable.

User Conduct
You agree not to use the website in a manner that:

• Violates any applicable laws or regulations.

• Infringes on the rights of others, including intellectual property rights.

• Disrupts or damages the website, services, or network infrastructure.

Intellectual Property
All content on the website, including text, images, logos, graphics, and software, is the property of MyShopPet or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not use any of this content without prior written permission from MyShopPet.

Third-Party Links
Our website may contain links to third-party websites that are not owned or controlled by MyShopPet. We are not responsible for the content or privacy practices of these websites, and you access them at your own risk.

Limitation of Liability
To the fullest extent permitted by law, MyShopPet shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from your use of the website or purchase of products. This includes, but is not limited to, damages for loss of profits, data, or goodwill.

Indemnification
You agree to indemnify and hold harmless MyShopPet, its officers, directors, employees, and affiliates from and against any claims, liabilities, damages, or expenses arising out of your use of the website, violation of these Terms, or infringement of any rights of another.

Governing Law
These Terms and any disputes arising from your use of the website or purchase of products shall be governed by and construed in accordance with the laws of New South Wales, Australia, without regard to its conflict of law provisions.

Contact Information
If you have any questions or concerns regarding these Terms, please contact us at:

ShopPet
Email: pet.au@myshoppet.com

Privacy Policy

At MyShopPet, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, https://www.myshoppet.com, or engage with us through other means. Please read this policy carefully to understand how we handle your personal information.

Information We Collect

We collect several types of information from and about users of our website and services, including:

• Personal Information: Name, email address, shipping address, billing address, phone number, and payment details when you make a purchase.

• Non-Personal Information: Data about your browsing activities, such as your IP address, browser type, and pages visited, to help us enhance your user experience.

• Automatically Collected Information: Information collected via cookies, web beacons, and other technologies to understand user behavior and improve website performance.

How We Use Your Information

We may use the information we collect from you in the following ways:

To process and fulfill your orders, including shipping and payment processing.

To personalize your experience on our website and improve our product offerings.

To communicate with you regarding your orders, promotions, and other relevant updates.

To comply with legal obligations and resolve any disputes.

How We Protect Your Information

We take reasonable measures to secure your personal information. This includes:

• Using encryption technologies for payment transactions.

• Regularly reviewing and updating our security measures to protect against unauthorized access, disclosure, or alteration of your personal information.

Disclosure of Your Information

We may share your information in the following situations:

• With Third-Party Service Providers: We may share your information with vendors who assist us with website operations, payment processing, shipping, and customer support.

• For Legal Purposes: We may disclose your information if required by law or in response to valid legal requests.

 Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve user experience, analyze website traffic, and deliver personalized content and advertisements. You can choose to disable cookies via your browser settings, but this may limit your access to certain features of our website.

Third-Party Links

Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices of these websites, and we encourage you to review their privacy policies.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• The right to access, correct, or delete your personal information.

• The right to object to or restrict our processing of your data.

• The right to withdraw your consent at any time.

To exercise these rights, please contact us at pet.au@myshoppet.com

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The updated policy will be posted on this page, and the "Last Updated" date will be modified accordingly.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

MyShopPet
Email:pet.au@myshoppet.com

Returns & Refunds policy

You are entitled to cancel your order within 30 days without giving any reason for doing so.

The deadline for canceling an order is 30 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail pet.au@myshoppet.com

We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 30 days

• The goods are in the original packaging

The following goods cannot be returned:

• The supply of goods made to your specifications or clearly personalized.

• The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.

• The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

• The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

563 Denham Court Road, Leppington Sydney, Australian 2179

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Gifts:

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail pet.au@myshoppet.com